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Every client is unique and brings their own needs regarding the type and volume of services they will use. We determine subscription or project amounts based on the client’s needs and the value we deliver, not on a certain amount of deliverables or hours. We ask our 5 Key Variable questions to arrive at a rate that fits your needs and expectations. Our goal is that you are thrilled with our services month after month and feel you get exceptional value with what you’re paying.

We believe that partnerships thrive on frequent and honest communication. Sidekick always wants a healthy, thriving relationship with our clients, and and we do not require any contract or agreement lengths. We will send a proposal to sign before work begins to confirm the scope of work, but we don’t require a locked in contract term length. If you’re a subscription client – we hope and believe that you’ll want to come back month after month because of the value we deliver.

Hourly billing usually penalizes the client for anything unforeseen popping up and penalizes the worker for being fast and efficient. We stick with subscription and project rates as our billing model based on our 5 variables that will affect those rates.

When a client’s needs, projects, or deliverables exceed the subscription agreement, Sidekick can adjust accordingly by a.) billing on top, b.) delivering fewer projects the next month(s), or c.) pause work for the current month. In most cases, when projects are planned in advance, Sidekick can give a reasonable estimate on what can be accomplished in a month. If project scope consistently exceeds the monthly agreement, we will reevaluate the client’s monthly subscription amount to allow more margin. We always clearly communicate these shifts beforehand and when we foresee those shifts needing to happen. We won’t surprise clients with hidden costs, fine print, or weird expenses. We try to approach pricing in a real world, practical way. We also love for our pricing to be really customized to each client.

We love our city and we love working with organizations that are helping our city and the people in it. As much as we can and are able, we offer a 15% off discount when we’re working with nonprofits. We are limited to working with one non-profit at a time.

You pay a fixed monthly rate based on our 5 Key Variables. As word arises, we handle it–no itemized invoices or revision limits.

That's the beauty of it! Some months are busier than others, and that's okay. What matters is that you get value every month.

Nope! Subscriptions are month-to-month with a quarterly rate evaluation.

Subscription clients are our people. You'll always get priority service.